Company Policies & Terms

1. Acceptance of Terms

By engaging Sustainable Car Services for automotive detailing or spare key services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms constitute the entire agreement between you and Sustainable Car Services.

2. Service Description

Our services include but are not limited to:

• Automotive detailing services (Essential, Premium, Luxury packages)
• Turn Ups quick maintenance services
• Spare key cutting, programming, and duplication
• Emergency lockout assistance
• Mobile automotive services

3. Customer Responsibilities

• Provide accurate vehicle information and contact details
• Ensure vehicle is accessible at scheduled appointment time
• Remove all personal belongings before service
• Provide proof of vehicle ownership for key services
• Inform us of any vehicle damage or issues before service begins

4. Liability and Insurance

Sustainable Car Services carries comprehensive liability insurance. However, we are not responsible for pre-existing damage, wear, or issues with your vehicle. Any concerns should be noted before service begins. Our liability is limited to the cost of the service provided.

5. Payment Terms

Payment is due upon completion of services unless other arrangements have been made. We accept cash, check, and major credit cards. A convenience fee may apply to credit card transactions. Returned checks will incur a $35 fee.

Information We Collect

We collect information necessary to provide our services:

• Contact information (name, phone, email, address)
• Vehicle information (make, model, year, license plate)
• Service preferences and special instructions
• Payment information (processed securely through encrypted systems)

How We Use Your Information

• Schedule and perform requested services
• Send appointment confirmations and reminders
• Process payments and maintain service records
• Communicate about service updates or promotions (with consent)
• Improve our services and customer experience

Information Protection

We implement industry-standard security measures to protect your personal information. Your data is never sold to third parties. We only share information as necessary to complete services or as required by law.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at jr@sustainablecarservies.com to exercise these rights or with any privacy concerns.

Service Standards

• All services performed by trained, certified technicians
• Eco-friendly products used in all detailing services
• State-of-the-art equipment for key programming and cutting
• Quality guarantee on all services provided
• Mobile service available throughout Miami area

Appointment Policy

• Appointments scheduled in advance when possible
• Emergency lockout services available 24/7
• Confirmation required 24 hours before appointment
• Service times are estimates and may vary based on vehicle condition
• Weather delays may occur for mobile services

Warranty Information

• Detailing services: 7-day satisfaction guarantee
• Basic key duplication: 30-day warranty
• Transponder key programming: 90-day warranty
• Smart key programming: 6-month warranty
• Warranty void if vehicle is damaged or keys are altered

Key Service Requirements

• Valid driver's license required
• Proof of vehicle ownership (registration or title)
• Vehicle must be accessible for programming
• Additional fees for specialty or high-security keys
• Emergency lockout services subject to verification

Cancellation Terms

• 24+ hours advance notice: No cancellation fee
• 12-24 hours notice: 25% cancellation fee
• Less than 12 hours notice: 50% cancellation fee
• No-show appointments: Full service charge

Rescheduling

• Free rescheduling with 24+ hours notice
• Emergency rescheduling accommodated when possible
• Weather-related rescheduling at no charge
• Multiple reschedules may incur administrative fees

Refund Policy

• Full refund for services not yet performed
• Partial refunds considered on case-by-case basis
• Refunds processed within 5-7 business days
• Quality issues addressed with re-service or refund

Emergency Exceptions

We understand emergencies happen. Medical emergencies, vehicle breakdowns, or other unforeseen circumstances will be considered for policy exceptions. Please contact us as soon as possible to discuss your situation.